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Most Frequent Questions and Answers

Frequently Asked Questions

  • We can engrave several materials such as wood, granite, acrylic, slate, leather, silicone, rubber, and glass. We can cut through wood, acrylic, leather, silicone, and rubber without much issue with our CO2 laser.
  • The Galvo Fiber laser can engrave all metals and cut thinner metals such as aluminum sheets.
  • Both lasers can engrave round objects with our rotary machine.
  • We designed and built our CO2 laser to engrave just shy of 3×4 feet at once. Our laser bed is also adjustable up to 1 foot in depth.
  • The Fiber laser can engrave up to 1×1 foot at a time.

Laser engraving machines are built to do the same task or job multiple times. Depending on the project and/or materials we need to create jigs, calibrate the laser, create one or more sample pieces, and complete design work on the computer. We price our products/services to match the general time needed for specific types of orders. We have and will complete “one-off” orders if requested. Please send us an email for a quote.

Generally, if we have the material on hand it’s around 1 week. If we need to order the materials then it’s 2 sometimes 3 weeks. Of course, some variables can change this turnaround time such as a large bulk order, or needing specialized material but overall, we aim for 1-2 weeks total. In most cases, the longer time quotes are due to shipping times for us to receive the materials.

Yes, you can. We recommend bringing an extra unit or two for testing purposes. We take pride in our work and want to create the best engraving for your project. We may need to test different speeds, power levels, and laser focal distances to give you the best end product.

Depending on the project, yes. Both lasers use software that works in grayscale colors. The design time varies between projects and can/will be quoted if you would like us to design artwork for you.

Most files work with our software including PDF, JPEG, and PNG. We recommend an SVG (also known as a vector file) if possible as it works best for detail work. The software we use will convert your files into an SVG file. Color artwork or logos are also okay. It will be converted to black and white for the lasers to work properly.

Make Mad Hatter Designs Your Engraving Accomplice...

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